7bet's Privacy Policy
Your personal information is a responsibility we take seriously. Read this policy for full details — what information we collect, how we use it, and how we keep it secure.
What's in This Policy
7bet operates an online gaming and sports betting platform for users in Bangladesh. This privacy policy ("Policy") applies to the 7bet website, mobile application, and all related services. By opening an account, making a deposit, or using any of our services, you are considered to have accepted the terms of this Policy.
Our Terms and Conditions and this Privacy Policy together form the legal basis of your relationship with 7bet. Please read both documents carefully.
7bet treats the personal privacy of all its users with the highest importance. The purpose of this policy is to clearly inform you of what information is collected and why, how long it is retained, and what rights you have over that information.
This policy applies to everyone who uses 7bet's services — registered account holders, guest browsers, and anyone who contacts customer support. By accessing the 7bet platform, you are considered to have read and agreed to this policy.
Our services are strictly for individuals aged 21 or older. No minor may register or use 7bet's services.
7bet collects various types of information from different sources. Full details are provided below:
Registration Information
Information we collect when you open an account:
- Full name and date of birth
- Email address
- Mobile number
- National ID number (for verification)
- Password (stored in encrypted form)
Financial Information
Information required to process transactions:
- Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
- Deposit and withdrawal history
- Transaction dates and times
- Details of applicable bonuses and promotions
Gaming Activity Information
Information about your activity on the platform:
- Play history and session data
- Bet amounts and results
- Preferred game categories
- Win and loss statistics
Technical Information
Information about your device and connection:
- IP address
- Browser type and version
- Device identification data
- Login time and location data
- Browsing data collected via cookies
Special Note: 7bet collects only the information necessary to operate its services, ensure security, and meet legal obligations. No unnecessary information is collected.
7bet uses the information it collects solely for the following specific purposes:
Service Operation and Improvement
Your information is used to create, verify, and manage your account. It is also used to process deposits and withdrawals, award bonuses, and determine VIP status. It further helps improve the platform overall and enhance the user experience.
Security and Fraud Prevention
Information is analysed to prevent unauthorised access to accounts, detect fraudulent transactions, and prevent money laundering. Every transaction and login activity is monitored from a security standpoint.
Customer Support
When you request assistance via live chat or email, your account information and previous communication history are used to provide fast and effective support. 7bet provides support in both Bengali and English, 24 hours a day, seven days a week.
Relevant Promotions and Offers
Relevant bonus and promotion information is sent based on your gaming preferences. You may opt out of promotional communications at any time.
Responsible Gaming
Your gaming activity is monitored as part of responsible gaming. If unusual behaviour or signs of excessive play are detected, support is proactively offered.
7bet does not sell your personal information or share it with third parties for commercial purposes. However, certain information may be shared in specific situations to operate our services:
Payment Service Providers
The minimum information necessary to process transactions is shared with mobile banking providers such as bKash, Nagad, Rocket, and Upay. These providers operate under their own privacy policies.
Game Software Providers
Gameplay data is shared with game software providers including Evolution, Pragmatic Play Live, JILI, and PG Soft. This information is necessary for fair game operation and RTP verification.
Legal Obligations
Information may be provided under a lawful order from a competent authority or as part of a legal process. In such cases, only the information specified in the order is disclosed.
Important: Before sharing information with any third party, 7bet ensures that the relevant party applies appropriate data protection measures. No third party is permitted to use your information for their own marketing purposes.
The 7bet website and app use cookies and similar technologies. Cookies are small text files stored in your browser that make your visit easier and more effective.
Essential Cookies
Without these cookies, the website will not function properly. They are required to maintain login sessions, perform security checks, and remember language preferences. These cookies cannot be disabled.
Analytical Cookies
These cookies are used to understand how users navigate the site. Information such as page visit counts, session duration, and which sections are visited most is collected.
Preference Cookies
These cookies remember your language selection, theme preference, and other customisations. You will not need to set them again the next time you log in.
Cookie Controls
You can disable non-essential cookies through your browser settings. However, disabling cookies entirely may cause some site features to not work correctly.
7bet uses industry-standard technologies and practices to ensure the security of your information. Our security infrastructure is regularly reviewed and upgraded.
Security Measures
SSL/TLS Encryption
All data transfers are encrypted
Secure Servers
Data centres with restricted access
Password Hashing
Passwords are never stored in plain text
Two-Factor Authentication (OTP)
Added protection for logins and transactions
Data Retention Period: Information for active accounts is retained for the full duration that the account remains open. Even after an account is closed, financial transaction records are retained for the period required by legal obligations.
If you believe the security of your account has been compromised, notify our support team immediately. 7bet will investigate promptly and take the necessary action.
You have the following rights regarding your information on the 7bet platform. To exercise any of these rights, please contact our support team.
Right to Access
You may request to see what information we hold about you. 7bet will provide you with a copy of that information.
Right to Correction
If any information in your profile is incorrect or out of date, you have the right to request a correction. Your cooperation in providing accurate information helps us maintain the quality of our service.
Right to Deletion
You may request that your personal information be deleted. However, financial transaction records must be retained for a set period due to legal obligations.
Right to Object to Processing
You have the right to object to your information being used for marketing purposes. In that case, update your communication preferences in account settings or notify support.
Data Portability
You may request your own information in a structured digital format. We will cooperate as fully as possible and keep you informed of how long the process will take.
All 7bet services are strictly for individuals aged 21 or older. The protection of minors is one of our highest priorities.
Age is verified at registration and identity documents are requested in cases of doubt. If a user is found to be under 21, their account is closed immediately and no information about them is retained.
If you are aware that a minor has opened an account on 7bet, please notify our support team immediately. You too are a partner in ensuring responsible gaming.
7bet reserves the right to amend and update this privacy policy as needed. This policy may be revised if the scope of services expands, technology changes, or legal requirements demand it.
For significant changes, registered users will be notified by email or app notification. Continuing to use the service after a change is made will be considered acceptance of the updated policy.
The latest version of this policy will always be available on the 7bet website. The "Last Updated" date shown at the top of the policy always indicates the date of the most recent change. You can find answers to common questions in our FAQ section.
Privacy Contact
If you have any questions about this privacy policy, any requests regarding your information, or any concerns, our support team is available 24 hours a day, 7 days a week to assist you in Bengali.